Terms of service

1. Introduction

Welcome to Droxen Furnishings!

These Terms of Service govern your access to and use of our website, online store and services. By visiting our website or purchasing products from us, you agree to be bound by these terms.

Droxen Furnishings operates an online furniture store serving customers in the United Kingdom. Our website is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

Please read these terms carefully before placing an order. If you do not agree with these terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using our website, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide is accurate, complete and up to date.
You will use our website only for lawful purposes.
You will not attempt to interfere with the security or proper operation of our website.

We reserve the right to restrict or refuse access to our services where necessary and permitted by law.

3. Products and Descriptions

At Droxen Furnishings, we aim to provide accurate product descriptions, images, dimensions, colours and specifications.

However, please note:

Actual product colours may vary slightly due to screen settings and lighting.
Product images are provided for illustrative purposes.
Measurements are approximate unless otherwise stated.
Minor variations in materials, finishes or appearance may occur.

We make reasonable efforts to ensure that all product information is accurate. If you have any questions about a product before purchasing, please contact our customer support team.

4. Pricing and Payments

All prices displayed on our website will be shown in the currency indicated at checkout.

Prices, promotions and product availability may change without prior notice. Any changes will not affect orders that have already been accepted, except where permitted by law.

Payment must be completed using one of the payment methods available at checkout.

We reserve the right to correct pricing errors and cancel an order where a genuine pricing or listing error has occurred, subject to applicable law. If payment has already been taken, we will arrange an appropriate refund.

Any applicable taxes, duties or additional charges will be displayed or communicated where required.

5. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you should receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that it has been accepted.

We reserve the right to refuse or cancel an order in circumstances such as:

Product availability issues.
Incorrect pricing or product information.
Suspected fraudulent or unauthorised transactions.
Delivery restrictions or other operational issues.

If we cancel an order after receiving payment, we will arrange a refund using the original payment method.

6. Shipping and Delivery

We aim to deliver orders within the estimated delivery timeframe displayed at checkout or communicated to you.

Delivery times are estimates and may be affected by circumstances beyond our reasonable control, including courier delays, weather conditions and operational disruptions.

Customers are responsible for providing accurate delivery details when placing an order.

Please ensure that the delivery location is suitable for receiving large furniture items. Any specific delivery arrangements or additional charges will be communicated where applicable.

For further information, please refer to our Shipping Policy.

7. Returns, Refunds and Cancellations

We want you to be satisfied with your purchase.

Our returns and refunds are handled in accordance with our Return and Refund Policy and applicable UK consumer protection laws.

For eligible online purchases, UK consumers generally have a 14-day cancellation period beginning the day after they receive their goods.

Certain exceptions may apply, including genuinely personalised or made-to-order goods made to the customer's specifications.

If an item arrives damaged, faulty or not as described, please contact us so we can help resolve the issue.

Nothing in these terms limits or excludes your statutory consumer rights.

8. Product Availability

All products are subject to availability.

We aim to keep our website updated with accurate stock information. However, occasionally a product may become unavailable after an order has been placed.

If this happens, we will contact you to discuss the available options. Where an order cannot be fulfilled, we will arrange an appropriate refund.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, designs and branding, is owned by or licensed to Droxen Furnishings unless otherwise stated.

You may not copy, reproduce, distribute, modify or commercially use any website content without our prior written permission.

Unauthorised use of our intellectual property is prohibited.

10. User Reviews and Submissions

If you submit reviews, feedback, suggestions or other content to our website, you confirm that the content is accurate to the best of your knowledge and does not violate any third-party rights or applicable laws.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive or otherwise inappropriate.

You must not submit false reviews, spam or misleading information.

11. Third-Party Services and Links

Our website may include links to third-party websites, applications or services.

These services are operated independently, and we are not responsible for their content, availability, security or privacy practices.

Your use of third-party services is subject to their own terms and policies.

12. Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, Droxen Furnishings will not be responsible for indirect or consequential losses that are not reasonably foreseeable.

We do not guarantee that our website will always be available, uninterrupted or free from errors, although we will take reasonable steps to maintain its operation.

Nothing in these terms affects your statutory rights as a consumer, including your rights in relation to faulty, misdescribed or unfit goods.

13. Privacy and Personal Information

Your privacy is important to us.

Any personal information collected through our website will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how we collect, use, store and share your personal information.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal requirements.

Any updated version will be published on this page with a revised date.

Your continued use of our website after changes have been published means that you acknowledge the updated terms, to the extent permitted by applicable law.

15. Governing Law

These terms are subject to applicable laws and regulations.

Nothing in these terms is intended to remove or restrict any mandatory consumer protection rights available to customers under the laws of the United Kingdom.