Shipping policy

Shipping Policy

At Droxen Furnishings, we aim to make your shopping experience simple, convenient and reliable. We work to ensure your furniture orders are carefully prepared and delivered to your chosen UK address.

Enjoy FREE UK delivery on all orders! We want to make furnishing your home easier, with no additional standard shipping charges.

1. Delivery Locations

We currently aim to serve customers across the United Kingdom.

Delivery availability may vary depending on the product, delivery address and courier service.

If delivery to your location is unavailable, we will contact you to discuss the available options.

2. Order Processing Time

Once your order has been successfully placed and payment has been confirmed, we will begin processing it.

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Processing times may vary depending on product availability, furniture preparation and supplier arrangements.

You will receive an order confirmation email after placing your order.

3. Estimated Delivery Times

Estimated delivery times depend on the product and your delivery location.

Our estimated delivery timeframe is:

Order processing: 1–3 business days.
Standard delivery: 5–10 business days.
Larger furniture items: Delivery times may vary depending on the product and delivery arrangements.

These are estimated timeframes and are not guaranteed delivery dates unless explicitly confirmed.

We will communicate any significant delivery updates or delays where possible.

4. Shipping Costs – FREE UK DELIVERY

We are pleased to offer FREE standard shipping across the United Kingdom on all orders.

There are no standard delivery charges at checkout.

Any exceptional delivery arrangements or additional services, if applicable, will be communicated to you before your order is confirmed.

5. Furniture Delivery

Furniture items may require special handling due to their size, weight or packaging requirements.

Please ensure that:

Your delivery address is accurate and complete.
Someone is available to receive the delivery.
There is sufficient access to the property.
Any access restrictions, such as narrow staircases or doorways, are considered before ordering.

Where applicable, customers should review the product dimensions and delivery details before placing an order.

6. Tracking Your Order

Where tracking information is available, we will share the tracking details by email once your order has been dispatched.

You can use the tracking information provided to follow your shipment.

For assistance with an order or delivery update, please contact our customer support team.

7. Delayed or Missing Deliveries

Although we work with delivery partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

Courier or transportation delays.
Adverse weather conditions.
Customs or border processing.
Operational or logistical disruptions.
Incorrect or incomplete delivery information.

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the matter.

We will work with the relevant delivery provider to help resolve the issue.

Your statutory consumer rights remain unaffected.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible.

We will do our best to update the information before dispatch. However, changes cannot always be guaranteed once an order has been shipped.

Additional charges may apply if a delivery needs to be rearranged due to incorrect information supplied by the customer, where permitted by law.

9. Damaged Items During Delivery

We take care when preparing and packaging furniture orders.

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the damage.
Clear photographs of the affected item and packaging, if available.

We will review the issue and work with you to arrange an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request before the order is dispatched.

Once an order has been dispatched, it may not be possible to stop the shipment. However, your statutory cancellation rights will still apply where applicable.